AAPT and 2Wire Make It Simple for Australian Customers to Install New Broadband Technology at Home

2Wire technology enables convenience and ease-of-use for AAPT broadband customers

San Jose, CA - April 7, 2009 - AAPT, one of Australia's largest telecommunications companies, has simplified self-installation of home broadband technology, with the introduction of CMS, an industry-leading remote management system from 2Wire, a global broadband solutions provider.

2Wire CMS is delivering outstanding results, allowing AAPT to greatly simplify initial configuration and troubleshooting of residential broadband modems.

"Today, telecommunications providers are under tremendous pressure to simplify the installation, support, and management of increasingly complex broadband and high-speed data services," said David Yuile, GM Network and Technology, AAPT. "As these services are deployed more broadly and the customer service demands increase, the associated support costs invariably skyrocket."

"Our aim is for our customers to be able to plug in their new gateway and go," said Mr. Yuile. "We also want to ensure our technical support agents are able to help customers more quickly and effectively, without spending long periods of time troubleshooting. The 2Wire CMS solution has helped us reduce costs and greatly improve our customer service capabilities so we can focus on delivering high-quality, next-generation services to our customers."

When employed in customer support scenarios, 2Wire CMS remotely performs real-time diagnostic checks on the AAPT gateway supplied to the customer. Data is collected from the CPE and filtered through a diagnostic engine to convert complex data into simple, straightforward, actionable indicators that allow the quick assessment of customer problem areas.

"As technology in the home becomes more complex, service providers need solutions that facilitate the control and management of all CPE while also alleviating the growing customer support requirements," said Sean Parham, Executive Vice President and General Manager, Products & Platforms, 2Wire. "Offering deeper, real-time analysis of subscriber environments, 2Wire CMS provides invaluable insight, leading to quicker, more effective customer service calls and big savings for service providers. We are proud that CMS is being used by AAPT, one of Australia's largest telecommunications companies, to improve their subscriber experience."

AAPT is currently evaluating opportunities to expand the 2Wire CMS capability across other parts of its business.

About 2Wire CMS
2Wire CMS is a comprehensive platform for the deployment and management of next-generation home networking equipment and services. CMS improves customer care by enabling instant subscriber provisioning, activation, and delivery of new high-value services, as well as by providing a live link for customer care agents to directly access customer premises equipment for real-time diagnostics and troubleshooting. CMS also provides the foundation for rapid delivery and support of next-generation services in the home, including triple play and fixed/mobile converged services.

CMS is industry compliant with TR-069, TR-098, TR-104, and TR-106 communication protocols and can be used for basic broadband data, VoIP, IPTV, or Fixed-Mobile Convergence (FMC)/dual-mode services. For CPE interoperability, 2Wire utilizes the DSL Forum's PD-128 standard, while continuing to drive additional standards such as WT-131 and WT-132 for auto-configuration server (ACS) northbound interfaces. In addition to flexible deployment models, the CMS product and services portfolio includes customizable training programs, veteran customer support operations, and an experienced professional services organization with a global reach. Now in its third generation, CMS is managing devices in more than four million homes and offices around the world.

About AAPT
AAPT is Australia's third-largest telecommunications company and offers the full range of local and long distance voice, mobile, data and internet services for residential, business, government and wholesale customers. AAPT is 100% owned by Telecom New Zealand, New Zealand's largest listed company and one of the top 20 largest listed companies on the Australian Stock Exchange. http://home.aapt.com.au/

About 2Wire
Engineered for the carrier and optimized for the subscriber, 2Wire broadband solutions provide simple, powerful user experiences. 2Wire products and services include residential gateways, multi-service media platforms, remote management systems, value-added services, and customer support. 2Wire customers are leading broadband providers throughout the U.S., Canada, Latin America, Europe, Australia, and Asia, including AAPT, AT&T, Telmex, BT, EMBARQ, Bell Canada, SingTel, Telstra and others. For more information, visit www.2Wire.com.

2Wire is a registered trademark of 2Wire, Inc. in the United States and in other jurisdictions throughout the world. All other company names may be trade names or trademarks of their respective owners.