2Wire to Provide Customer Care for Home Networking Subscribers of Canada's Largest Broadband Provider

Companies Share Goal of Delivering World-Class Broadband Experience

San Jose, CA - July 28, 2009 - 2Wire, a leading provider of broadband solutions, today announced that Bell Canada has selected 2Wire to provide its world-class customer care services to Bell's home networking customers. This new agreement extends the existing relationship between the companies, as Bell Canada already deploys 2Wire intelligent gateways to its Sympatico Total Internet subscribers, and leverages the 2Wire Component Management System (CMS) to remotely manage its customer equipment.

Unlike other customer care providers that charge fees based on the length of a call, 2Wire uses a fixed cost structure and highly skilled onshore support team to drive down operating costs, improve connect rates, reduce churn, and increase customer satisfaction. The 2Wire One Call model utilizes the combined intelligence of 2Wire gateways, media platforms, troubleshooting tools, and advanced customer care experience to deliver real-time diagnostics for immediate problem resolution. 2Wire is also the only gateway provider to incorporate directly acquired end user feedback into product enhancements to improve the customer experience.

Mike Talley, executive vice president and general manager of services and support at 2Wire, said, "Our customer care objectives are simple: reduce costs for the carrier and improve subscriber satisfaction. The combination of our intelligent residential gateways, CMS, and One Call customer care model enable us to consistently achieve these objectives, and we are pleased that Bell Canada recognizes the value 2Wire brings to the broadband subscriber experience."

About 2Wire
Engineered for the carrier and optimized for the subscriber, 2Wire broadband solutions provide simple, powerful user experiences. 2Wire products and services include residential gateways, multi-service media platforms, remote management systems, value-added services, and customer support. 2Wire customers are leading broadband providers throughout the U.S., Canada, Latin America, Europe, Australia, and Asia, including AT&T, Telmex, BT, Bell Canada, SingTel, Telstra and others. For more information, visit www.2Wire.com.

2Wire is a registered trademark of 2Wire, Inc. in the United States and in other jurisdictions throughout the world. Other 2Wire product and service names are trademarks or registered trademarks of 2Wire, Inc.